Terms and Conditions
Moving service terms and conditions valid from 01/07/2026.
Basic Provisions
These Terms and Conditions (hereinafter also referred to as the "Terms" or "TC") govern the relationship between the client (hereinafter also the "customer") and the provider in the performance of services related to moving, clearance, transport to a collection yard, etc. (hereinafter the "moving services"). These relationships are further governed, in particular in matters not regulated by these Terms, by Act No. 89/2012 Coll., the Civil Code, and related legal regulations. These Terms and Conditions apply in the wording published on the provider’s website on the day the binding order is sent or the provider’s offer is accepted. By sending a binding order or accepting an offer, the client confirms that they have read the wording of the Terms and Conditions and agree with them without reservation.
Information About the Provider, Contact Details
Business name: Vasile Melnic - EASY MOVING
Place of business: Zátopková 100/2, Prague 6, 160 00
Company ID number: 276 183 82
Tax ID number: CZ 8108059993
Trade licences, concession certificates:
- Land transport excluding rail and road motor transport, property management and maintenance, retail sale of used goods, finishing construction works, road freight motor transport
Telephone: +420 775 038 888
E-mail: dispecink@easy-moving.cz
Inquiry, Service Order, Order Confirmation
The client may send the provider an inquiry (non-binding order) for moving services in particular via the form published on the provider’s website, or by e-mail or telephone. Based on the inquiry, the provider will prepare a service offer including an estimated price. The client places a binding order for moving services from the provider (hereinafter the "order") by telephone, e-mail, SMS, or in writing (method of delivery), or by accepting the provider’s offer according to the previous paragraph, delivered to the client’s contact details specified in Article 2 of these Terms, no later than 24 hours before the requested performance of the services, unless the client and the provider agree otherwise.
The provider may request that a client who has placed an order by telephone also deliver it by another of the above-mentioned delivery methods (authorize it).
In the order, the client shall specify at least the data required in the form published on the provider’s website, unless the client and the provider agree otherwise.
Each order must be confirmed by the provider by one of the above-mentioned delivery methods, usually identical to the method used to deliver the order. The provider will usually confirm the order within 24 hours of delivery, at the latest by 24:00 on the day preceding the requested date of the job, unless the client and the
Price List
The Price List is an annex to these Terms and is published on the supplier’s website. The supplier reserves the right to change the Price List by publishing it on the supplier’s website no later than 1 day before the change takes effect.
Special provisions on fixed price for moving services
If the price for moving is agreed as a fixed price, this price shall be increased if, prior to the agreement, the customer did not provide and/or did not show the supplier all information that is material and important for estimating the price for moving services in advance. This price is increased due to so‑called additional work or extra costs, i.e. work or costs that the supplier could not have foreseen when preparing the price estimate for moving services due to the lack of necessary information (e.g. narrow or spiral staircases, difficult conditions, carrying distance exceeding the usual length, obstacles in transport routes within buildings) on the part of the customer and/or which arose as a result of a situation that could not be influenced by the supplier (e.g. “force majeure”). This price is increased by CZK 6,800 for each additional 1 m³ of items.
Payment terms
The order price shall, as a rule, be paid by the client in cash after completion and billing of the order, and at the same time the supplier shall issue a cash receipt or “paragon”, unless the supplier and the client agree in advance on a different method. If the client and the supplier agree so in advance, subject to the conditions set out below, the order price may also be paid:
By bank transfer in advance with a cash deposit in the amount based on the estimated price of the order; after completion and billing of the order, the balance shall be invoiced or any overpayment refunded, with both the overpayment and the balance due within 10 days of completion of the order; or
By bank transfer with maturity according to the invoice. If no due date is stated on the invoice, the order price is due within 10 days of completion of the order.
The method of payment of the order price must be agreed between the parties no later than before the start of the order. Payment for services by bank transfer on the basis of an invoice must be agreed in advance; it is particularly possible for larger‑scale moving of companies, offices, institutions, etc., and only on the basis of an order by e‑mail or in writing, made by a person authorised to act on behalf of the given company or institution when ordering services. When placing the order, or at the latest before the start of the move, the customer must present an extract from the Commercial Register or a similar register and provide billing details. If the invoice is not paid by the client on time, the client is entitled to charge default interest of 0.1% of the amount due for each day of delay in payment of the order price, and a contractual penalty. The contractual penalty is charged in the form of an administrative fee for processing and sending a notice to fulfil the overdue monetary obligation and amounts to:
1st notice..................CZK 1,500 excluding VAT;
2nd notice .................CZK 1,500 excluding VAT;
3rd and each further notice ... 5% of the amount due, min. CZK 1,500 excluding VAT.
The fee for processing and sending the notice is payable on the basis of an invoice issued by the client and sent together with the notice.